Shipping policy

SHIPPING POLICY

Made-to-order fulfilment

Our products are made to order. After you place an order, it must be prepared and fulfilled before it is shipped. Production and fulfilment times vary depending on the product, destination and current order volume.

Shipping rates

Shipping charges are calculated and displayed at checkout before payment. Rates may vary according to the products ordered, delivery destination and available shipping method.

Delivery estimates

Any delivery timeframe displayed at checkout or provided after purchase is an estimate rather than a guaranteed delivery date. Weekends, public holidays, carrier disruptions, customs processing and circumstances outside our reasonable control may affect delivery times.

Order tracking

When tracking is available, you will receive tracking information by email after your order has shipped. Tracking information may take a short time to become active after the carrier receives the parcel.

Separate shipments

Products may be fulfilled at different facilities. If your order contains multiple products, they may arrive in separate packages and at different times. Where available, tracking information will be provided for each shipment.

Delivery addresses

Customers are responsible for entering a complete and accurate delivery address at checkout. Contact us immediately if you notice an error. We cannot guarantee that an address can be changed after an order has entered production or been shipped.

Additional production or shipping charges may apply when an order must be reproduced or reshipped because the address supplied at checkout was incorrect or incomplete, except where the delivery issue was caused by us or the carrier.

Delayed, lost or damaged deliveries

If your order is significantly delayed, appears to be lost, or arrives damaged, please contact us as soon as possible with your order number and any relevant photographs.

We will investigate the issue with our fulfilment provider or carrier and provide an appropriate remedy where required. Nothing in this policy limits any rights available under the Australian Consumer Law.

International orders

International orders may be subject to customs duties, import taxes or other charges imposed by the destination country. Unless stated otherwise at checkout, these charges are not included in the product or shipping price and are the customer’s responsibility.

For shipping or delivery questions, contact:

Zimbabwe The Great
Email: contact.zimbabwethegreat@gmail.com