Refund policy

RETURN AND REFUND POLICY

Made-to-order products

Our products are created especially for each order. We therefore do not normally accept returns, exchanges or refunds for change of mind, ordering the wrong size or colour, or providing an incorrect delivery address.

Please review the product description, colour selection and size guide carefully before placing your order.

Damaged, defective, misprinted or incorrect products

If your product arrives damaged, defective, misprinted or different from what you ordered, please contact us as soon as possible at contact.zimbabwethegreat@gmail.com.

To help us resolve the issue, please include:

• Your order number
• A description of the problem
• Clear photographs showing the complete product and the fault, damage or incorrect item
• A photograph of the packaging where relevant

We recommend contacting us within 30 days of delivery so that we can promptly investigate the issue with our fulfilment provider. This requested reporting period does not limit any rights you may have under the Australian Consumer Law.

Please do not return an item unless we have provided return instructions. In many cases, a return will not be necessary.

Remedies

After assessing the issue, we may offer an appropriate remedy, including a replacement, repair or refund. Any approved refund will be issued to the original payment method. Your bank or payment provider may require additional processing time before the refund appears.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy excludes, restricts or modifies any rights or remedies available to you under applicable consumer law.

If a product has a major problem, you may be entitled to choose a refund or replacement. For a minor problem, we may choose to repair or replace the product or provide another remedy permitted by law.

Order cancellations

Because orders may enter production shortly after being placed, cancellation requests are not guaranteed. Contact us immediately at contact.zimbabwethegreat@gmail.com if you need to request a cancellation. If production has already begun, we may be unable to cancel or change the order.

Incorrect delivery information and unclaimed packages

Customers are responsible for providing a complete and accurate delivery address. Additional charges may apply if an order must be reproduced or reshipped because the address supplied at checkout was incorrect or incomplete, except where the delivery problem was caused by us or the carrier.

For return, refund or order-related questions, contact:

Zimbabwe The Great
Email: contact.zimbabwethegreat@gmail.com